Frequently Asked Questions (FAQ)
FAQ
How can I place an order?
To place an order, simply browse our online store, select the products you want, and add them to your cart. Then proceed to checkout, provide your shipping and payment details, and confirm your order.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), Cash on Delivery, UPI and more. You'll see the available options during the checkout process.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to the carrier's website. You can use this tracking number to monitor the status and location of your package.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days for a full exchange. Please refer to our Returns & Refunds page for more details.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support within 2 days of receiving the package. We'll guide you through the return process and ensure you receive a replacement or refund.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method you choose during checkout. Standard shipping usually takes a minimum of 4 - 5 business days maximum 6 - 8 business days, while expedited options are available for faster delivery.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. During checkout, you'll be able to see the available shipping options for your country.
Are my personal and payment details secure?
Absolutely. We take the security of your information seriously. Our website uses SSL encryption to protect your personal and payment data, and we adhere to strict privacy and security standards.
Can I cancel my order after it's been placed?
You may be able to cancel your order if it hasn't been shipped yet. Please contact our customer support with your order number for assistance as soon as possible.
How can I contact customer support?
You can contact our customer support team via email at info@tonzo.in or our website's "Contact Us" page. We're here to assist you with any questions or concerns you may have.
