Refunds

We will process the refund after receipt of the product by Concept furniture Refund will be processed based on the mode of payment of the order:

• Refunds would be processed to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 15 working days from the date of receipt of returned product by Concept furniture

We will dispatch the product within 4 to 5 days.

Shipping Policy

We promise our patrons one of the best experiences of online shopping that is hassle-free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.

The tentative delivery period varies from 4-5 days. However, the actual delivery time may vary due to unexpected circumstances.

Return Policy

We are committed to ensuring your satisfaction with any Conceptfurniture product you order. There could be circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you through the process.

Conditions for Return

• • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged within 24 Hrs of delivery
  • Products/Items should be UNUSED & Products should be returned in their original packaging along with the original price tags, labels, and invoices.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your amount within 15 days.
  • In the event you return any product that is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
  • For Return and Refund, the customer must provide a parcel Opening Video/Photos.

No Exchange or Return will be applicable on order values less than 500