Privacy Policy
What we collect when you shop with us, why we need it, and what you can ask us to do with it.
At a glance
- Selling your data
- Never
- We do not sell or rent personal information
- Card details
- Never stored
- Payments are handled entirely by Razorpay
- Advertising trackers
- None
- No ad pixels or third-party tracking scripts
- Deleting your data
- On request
- Email us and we will remove what we can
Who this covers
This policy covers the Tonzo website and the account you use to shop on it. It is operated by Tonzo India Private Limited, New Delhi.
We do not publish a mobile app, and nothing here describes one. We do not collect your location.
What we collect, and what we don't
We collect
- Covered:Your name, email address and mobile number, when you create an account or place an order
- Covered:Delivery addresses you save or enter at checkout
- Covered:Your order history, returns and support conversations
- Covered:Your reviews, questions and anything else you choose to post
- Covered:Basic technical information your browser sends, such as IP address and browser type, in our server logs
We never collect
- Not covered:Your card number, CVV or UPI PIN. Payment happens on Razorpay's checkout and those details never reach our servers
- Not covered:Your location
- Not covered:Anything through advertising pixels or third-party tracking scripts. We do not load any
- Not covered:Contacts, photos, files or anything else from your device
Why we need it
- To sell you something and get it to you. Your name, phone number and address go to our courier so the order can be delivered.
- To sign you in. We send a one-time password to your mobile number by SMS or WhatsApp, or you can sign in with Google or Facebook, in which case we receive your name and email address from them.
- To keep you posted. Order confirmations, dispatch and delivery updates by email, SMS or WhatsApp.
- To support you. Handling returns, refunds, service requests and questions.
- To keep the site working and honest. Server logs help us find faults and block abuse.
Who else sees it
We do not sell or rent your personal information. We share only what a job needs, with:
- Razorpay, our payment gateway, which processes the payment itself.
- Courier partners, who receive the name, address and phone number needed to deliver your order.
- Messaging providers, who deliver the one-time passwords and order updates we send by SMS, WhatsApp or email.
- Anyone we are legally required to share it with, such as a lawful request from an authority.
Cookies we set
We do not run advertising cookies. These are the ones the site actually uses.
| Cookie | What it does | How long it lasts |
|---|---|---|
| Login session | Keeps you signed in so you do not re-enter your OTP on every page | 7 days |
| Cookie notice | Remembers that you have seen the cookie banner | Until you clear your browser data |
| Referral | Records that you arrived through a partner link, so they are credited | 30 days |
Your choices
Write to us and we will act on any of these:
- See what we hold. Ask for a copy of the personal information on your account.
- Correct it. You can edit your name, phone number and addresses yourself under My Account, or ask us.
- Delete it. Ask us to close your account and remove your personal information. We have to keep invoices and tax records for the period the law requires, so those stay.
- Stop the marketing messages. Unsubscribe from any marketing email, or tell us to stop. Messages about an order you actually placed will still be sent.
How long we keep things
Account and order records are kept while your account is open and for as long afterwards as tax and accounting rules require. Support conversations are kept while they are useful for warranty and service history.
Keeping it safe
The site runs over HTTPS, passwords are stored hashed, and access to customer data is limited to staff who need it. No system is perfect, so if something goes wrong that affects you, we will tell you.
Children
This is a shop for businesses and adults. We do not knowingly collect information from children under 18.
Changes to this policy
If we change how we handle your information we will update this page and change the date shown here.
Still have a question
Talk to a person, not a policy.
Our team answers order, delivery and refund questions Monday to Saturday, 10:00 AM to 7:00 PM.
The other policies