Returns & Refunds
Seven days to change your mind, 48 hours to report damage, and a refund that goes back the way you paid.
At a glance
- Return window
- 7 days
- From the delivery date, for any reason
- Report damage within
- 48 hours
- Damaged, defective or wrong item
- Unboxing video
- Required
- For damage, defect and missing-part claims
- Refund reaches you in
- 5 to 7 days
- After the item passes inspection
The short version
You can return most items within 7 days of delivery, for any reason. If something arrived damaged, faulty or simply wrong, tell us within 48 hours of delivery and we will cover the pickup and send a replacement or a full refund.
The item has to come back unused and complete: original packaging, all accessories, manuals and the invoice.
What qualifies
You can return it if
- Covered:You changed your mind, within 7 days of delivery
- Covered:It arrived damaged, and you told us within 48 hours
- Covered:It is faulty or does not work as described
- Covered:The wrong model was delivered
- Covered:Accessories or parts were missing from the box
You cannot return it if
- Not covered:It was made to order, personalised or custom branded, such as a custom logo projector
- Not covered:The product page marked it Final Sale or Non-Returnable
- Not covered:It has been used, or damaged after delivery
- Not covered:The original packaging, accessories or invoice are missing
- Not covered:The warranty seal is broken or the serial number is missing or tampered with
- Not covered:You are claiming damage or missing parts without an unboxing video
The unboxing video
For any claim that something arrived damaged, faulty, wrong or incomplete, we need a clear, uninterrupted unboxing video — recorded in one take, from breaking the seal through to inspecting the product. It is the only way we can tell transit damage apart from damage after delivery, and it is what lets us approve a replacement quickly instead of investigating.
Claims of damage or missing parts without a video cannot be processed. Record it before you open anything; it takes a minute and it protects you.
If you are simply returning something you no longer want, you do not need a video. See return shipping costs below.
How to return an item
Four steps, and you can start it yourself from your account.
Step 01
Raise the request
Sign in and go to My Orders, then Request Return on the order. Add what went wrong and upload your unboxing video.
Step 02
We verify it
Our team checks the request and replies within 1 to 2 working days.
Step 03
We collect it
Once approved we arrange the pickup, or send you return instructions. Pack it in its original box with every accessory and the invoice.
Step 04
Refund or replacement
After the item reaches us and passes inspection, we start your refund or ship the replacement.
Who pays for the return
- Damaged, faulty, wrong or incomplete: we do. We arrange the pickup from your delivery address at no cost to you.
- Changed your mind: you arrange and pay the return shipping. The item must reach us unused and complete.
When the refund reaches you
We start the refund within 2 business days of the item passing inspection. After that the timing is your bank's.
| Payment method | Refund time |
|---|---|
| UPI | 2 to 5 business days |
| Credit or debit card | 5 to 7 business days |
| Net banking | 5 to 7 business days |
| Wallet | 2 to 5 business days |
| Cash on delivery | 5 to 7 business days, by bank transfer |
Refunds, replacements and cancellations
Prepaid orders are refunded to the method you paid with. Cash on delivery orders have no original payment method, so we refund by bank transfer — add your account details under My Account, or share them when our team asks. Your bank details are used only for that refund.
Replacements
If the item arrived damaged, faulty or wrong, we will replace it free of charge, subject to stock. If we cannot replace it, you get a full refund instead.
Exchanges
Want a different variant or model rather than a refund? Say so when you raise the return. We arrange the exchange once the original item is picked up and inspected, subject to stock.
Cancelling an order
You can cancel for a full refund any time before the order is dispatched. Once it has been dispatched it can only be returned using the process above.
Still have a question
Talk to a person, not a policy.
Our team answers order, delivery and refund questions Monday to Saturday, 10:00 AM to 7:00 PM.
The other policies