Seven days to change your mind, 48 hours to report damage, and a refund that goes back the way you paid.
At a glance
You can return most items within 7 days of delivery, for any reason. If something arrived damaged, faulty or simply wrong, tell us within 48 hours of delivery and we will cover the pickup and send a replacement or a full refund.
The item has to come back unused and complete: original packaging, all accessories, manuals and the invoice.
You can return it if
For any claim that something arrived damaged, faulty, wrong or incomplete, we need a clear, uninterrupted unboxing video — recorded in one take, from breaking the seal through to inspecting the product. It is the only way we can tell transit damage apart from damage after delivery, and it is what lets us approve a replacement quickly instead of investigating.
Claims of damage or missing parts without a video cannot be processed. Record it before you open anything; it takes a minute and it protects you.
If you are simply returning something you no longer want, you do not need a video. See return shipping costs below.
Four steps, and you can start it yourself from your account.
Step 01
Sign in and go to My Orders, then Request Return on the order. Add what went wrong and upload your unboxing video.
Step 02
Our team checks the request and replies within 1 to 2 working days.
Step 03
Once approved we arrange the pickup, or send you return instructions. Pack it in its original box with every accessory and the invoice.
Step 04
After the item reaches us and passes inspection, we start your refund or ship the replacement.
We start the refund within 2 business days of the item passing inspection. After that the timing is your bank's.
| Payment method | Refund time |
|---|---|
| UPI | 2 to 5 business days |
| Credit or debit card | 5 to 7 business days |
| Net banking | 5 to 7 business days |
| Wallet | 2 to 5 business days |
| Cash on delivery | 5 to 7 business days, by bank transfer |
Prepaid orders are refunded to the method you paid with. Cash on delivery orders have no original payment method, so we refund by bank transfer — add your account details under My Account, or share them when our team asks. Your bank details are used only for that refund.
If the item arrived damaged, faulty or wrong, we will replace it free of charge, subject to stock. If we cannot replace it, you get a full refund instead.
Want a different variant or model rather than a refund? Say so when you raise the return. We arrange the exchange once the original item is picked up and inspected, subject to stock.
You can cancel for a full refund any time before the order is dispatched. Once it has been dispatched it can only be returned using the process above.
Still have a question
Our team answers order, delivery and refund questions Monday to Saturday, 10:00 AM to 7:00 PM.
The other policies
You cannot return it if
